Stitch A Quilt Designs

Frequently Asked Questions

Q: How do I order your product?
A: Orders can be made through our website, by fax using the downloadable form on the website, or by calling us direct.  Orders can be emailed to us as well.  We also do shows (see our calendar page) where items can be purchased in person.

Q: How can I pay for my order?
A: Stitch-A-Quilt Designs accepts Paypal, MasterCard, Discover, American Express, and Visa.  We do not accept personal checks, money orders or cashiers checks.  Cash will only be accepted in person at shows and seminars.

Q: Is my credit card information safe with Stitch-A-Quilt Designs?
A: YES!  Our website is protected with a security certificate.  All credit card information is purged once the transaction is complete.  Stitch-A-Quilt respects your privacy and does not share or sell your personal information with anyone.  All customer information is kept confidential.

Q: What if I need to cancel my order?
A: A $10.00 fee will be charged for any cancelled orders after the order has been processed.

Q: How do I get my product once they are ordered?
A: Shipments are mailed via USPS Priority Mail or UPS with delivery confirmation.  Upon checkout our shopping cart will calculate shipping into your total.  Packages are shipped within 24 hours of order, with the exception of weekends and holidays.

Q: Will my package be insured?
A: Packages can be insured for an extra charge, available at checkout.  It is important that you provide us with the best possible delivery address where you would like to receive your order.  To ensure safe delivery of your package be selective on delivery address given to us, for we are not responsible for lost or stolen package(s) once they have been mailed to you.

Q: Do you ship internationally?
A: At this time we can only ship to addressed in the United States of America.  Unfortunately, we can not ship overseas at this time, but we do anticipate adding this feature in the future.

Q: Will I be notified if an item is out of stock?
A: Yes.  Usually our website will tell you at the time of the order.  If this does not happen, and we are out of an item, we will notify you by email with an anticipated date that we will be receiving more inventory.  You can always feel free to call or email us if you have questions about an items availability.

Q: What is your return policy?
A: All sales are final after 21 days from purchase date.  Copyright items, such as, patterns and books can not be returned due to copyright regulations.  All returns must have an authorization number.  To obtain an authorization number please call 209-564-2181.  Returns without an authorization number will not be accepted.  Authorized returns will be credited for the amount of the returned item(s), not including shipping and handling.  Customer pays for return shipping and handling.  All returned items must be smoke-free and in resalable condition.

Q: I received the wrong item(s), what do I do now?
A: In the event of a packaging error, please call 209-564-2181 for a return authorization number.  The cost of the returned item(s) will be credited back to you, along with the amount of the return postage.  The correct item(s) will then be re-shipped to you.

Q: Do you give discount on bulk ordering?
A: Occasionally we have sales or special discounts.  These discounts will be posted on the home page of our site.   If you receive a special coupon from us, there will be a coupon code that you enter at checkout to receive your discount.  We do offer wholesale pricing for businesses with a wholesaler ID number.  Contact us for more information about wholesale buying.

Q: How do I use your products?
A: Instructions for our products can be found on the Instructions page of our site.  If you have any questions not answered on this page, please feel free to contact us by email or phone for more information.

Q: How do I become a block of the month club member?
A: To purchase block of the month patterns, your credit card or Paypal account will be automatically charged each month as the patterns are sent out.  We will do this until all the blocks for that pattern are purchased.  Upon checkout our shopping cart will calculate shipping into your total.  Provide us with your name and email address if you wish to be notified when new patterns by Stitch-A-Quilt Designs™ come out.  Receive 10% off, when you purchase complete block of the month set, all at once.

Q: What is a handling fee?
A: The handling fee is used to cover packing materials and fuel costs associated with the shipment of your order.

Q: Is my order shipped with insurance coverage?
A: If you choose to have your order shipped via UPS, the package is automatically insured.  At this time we do not offer insurance on USPS shipped packages.